PRIVACY POLICY
1. BACKGROUND
This Privacy Policy is framed in
light of Section 43A of the Information Technology Act, 2000 read with Rule 4
of the Information Technology (Reasonable Security Practices & Procedures &
Sensitive Personal Data or Information) Rules 2011, which requires SHIVAKARI FINANCE
PRIVATE LIMITED (hereinafter referred to as “SFPL”) to provide policy
for collects, receives, possess, stores, deals, handle or storage and
disclosure of information.
The “SFPL ” or any person
who on behalf of “SFPL collects, receives, possesses, stores, deals or
handles information of provider of information, should adhere to the privacy
policy for handling of or dealing in personal information including sensitive
personal data or information and ensure that the same are available for view by
such providers of information who has provided such information under a lawful
contract. Such policy should be published on site of the “SFPL”.
2. PURPOSE
“SFPL ” intends to protect
the privacy of its users and members on its site and maintain the privacy of
the data provided by them to SFPL from time to time and is strongly
committed to protecting the personal information, including but not restricted
to, Sensitive Personal and Financial Information that customer submits to us
and we would endeavour to protect it from unauthorized use.
This Privacy Policy provides you
with details about the way your data is collected, stored, and used by us and
you are advised to read this privacy policy carefully. By visiting the site,
you consent to the use and disclosure of your personal information in accordance
with the terms and conditions of this Privacy Policy. If you do not agree to
the terms of this Privacy Policy, please do not use or access the site.
Please contact us via mail id- customerservice@shivakarifinance.co.in
if you have additional questions or require additional information about our
privacy policy. This Privacy Policy is applicable for all our ongoing online
activities and is also valid for visitors who come to our website and the
information that they share and/or collect in ‘SFPL ”. Information
collected offline or through channels other than this website does not fall
under the purview of this Privacy Policy.
3. DEFINITIONS
“We”, “our” and “us” refer to “SFPL
”
“Site” refers to the website,
mobile site, and the application that we provide and which includes a link to
our Online Privacy Policy
“You” or “your” refers to anyone
who visits, accesses, browses or uses the SFPL website at https://shivakarifinance.co.in/
or obtains our services through our website. “
Personal Information:
means any information that relates to a natural person, which, either directly or
indirectly, in combination with other information available or likely to be
available with a body corporate, is capable of identifying such person.
Sensitive Personal and
Financial Information: means such personal information that is otherwise
not available to anyone except the customer, such as password, financial information,
sexual orientation, medical records, and physical, physiological, and mental health
condition. Such information is generally not available in the public domain.
4. COLLECTION OF
INFORMATION
While availing of service or
products or using the site “SFPL ” may collect and process information
from the customers including sensitive information that is confidential in
nature but not limited to the below mentioned.
1. Information that the users
provide to “SFPL ” by filling in forms on the website. This includes
contact information such as name, email address, mailing address, phone number,
financial details, family details, banking relationships, password and transaction
history, etc.
2. We also collect information
through supporting documents collected as per Know Your Customer (KYC) master
direction issued by the Reserve Bank of India and other documents like
statements of accounts, financial statements, etc. for the underwriting purpose.
3. Information that the users
provide while registering for an account with us, such as name, company name,
address, email address, and telephone number.
4. Other personal information
provided by third parties such as credit bureaus and identity verification
services.
5. Information that you provide
to “SFPL ” when interacting with our customer support team or other team
members via phone, email, online form, or other correspondence;
6. Personal information stored
with third parties that you choose to provide to SFPL , such as social
media account information and your social media contacts. By linking your third-party
accounts or using third party sign-in services, you authorize SFPL to
have access to this information and you agree that SFPL may collect and
use this information in accordance with this Privacy Policy.
7. Personal testimonial
information or endorsements that you voluntarily provide to us and which we may
display with your name on our Sites with your consent. To update or delete your
testimonial, contact us at customerservice@shivakarifinance.co.in
When the user uses the site, our
servers automatically record certain information that the user’s web browser
sends whenever the user visits any website. Such information is known as ‘LOG
FILES”.
These server logs may include
information such as the user’s web request, Internet Protocol (IP) address,
browser type, referring/exit pages and URLs, number of clicks, domain names,
landing pages, pages viewed, and other such information. We use this information,
which may or may not identify users, to analyse trends, administer the site,
track users’ movements around the site, and gather demographic information
about the user base as a whole.
5. USE OF INFORMATION
The information collected by us
is used in various ways to:
1. To facilitate assessment and
provide credit underwriting support for sanction of credit facility.
2. To check the eligibility
criteria, credit assessment, credit underwriting, and other activities
incidental thereto.
3. To inform you about new
offers, products, services from time to time.
4. To resolve disputes,
troubleshoot concerns.
5. To help and promote safe
services.
6. To Provide, operate and
maintain our website
7. To Improve, personalize and
expand our website
8. To Develop new products and
services, features, and functionalities
9. Communicate either directly
with you or through one of our partners to provide you with customer service,
with updates and other website-related information, and for marketing and
promotional purposes
10. To Send you emails
11. To protect and prevent fraud
and other criminal activity.
6. SHARING AND TRANSFER OF
INFORMATION
“SFPL” may share
information with individuals and body corporate in the course of normal business
operations, and the customer has subscribed for, and any activity related to
these services such as a collection of the fee.
It may become necessary for SFPL
to disclose the customer’s personal information to its Lending partner or
agents in the course of normal business operations for the above referred purpose.
However, these parties would be
required to use the information obtained from SFPL for such purposes
exclusively and protect the personal information, including but not restricted
to, Sensitive Personal and Financial Information under a strict code of
confidentiality. We will not voluntarily disclose your personal information to
any non-connected third party but in certain circumstances, we may do so if we
are required by court order, by Government Authorities, by law enforcement
authorities, or by other legal processes or where it becomes necessary to do so
to protect the rights or property of the site and/or its group companies/affiliates,
etc. We may also disclose your information to a third party as part of a merger,
cooperation towards delivering services or transfer, or any restructuring. We
will only use your personal information data for the purposes for which we
collected it unless we reasonably consider that we need to use it for another
reason and that reason is compatible with the original purpose.
7. COOKIES AND WEB BEACONS:
Like any other website, SFPL
collects certain information from the user’s browser using small data files
called “cookies”. These cookies enable to store information including
visitor preferences, IP addresses, and passwords, and allow visitors to secure
a move to different website pages without having to re-enter password
information. This information is used to customize our web page content and
optimize user experience based on the visitor’s browser type and/or other such
information. Any information collected is stored in secured databases protected
by a variety of access controls and is treated as confidential information by ‘SFPL.”
The web pages of the website contain electronic images known as “web beacons”
(sometimes called single-pixel gifs) and are used along with cookies to compile
aggregated statistics to analyse how the website is used. Web beacons may also
be used in some SFPL emails so as to know which emails and links
recipients have opened, allowing it to gauge the effectiveness of its customer
communications and marketing campaigns.
8. DATA SECURITY
We “SFPL ” are strongly
committed to protecting the privacy of its customers and have taken all
necessary and reasonable measures to protect the confidentiality of the
customer information and its transmission through the world wide web and it
shall not be held liable for disclosure of the confidential information when in
accordance with this Privacy Commitment or in terms of the agreements, if any,
with the customer. We will limit access to your personal data to those
employees, agents, contractors, and other third parties who have a business
need to know. You are responsible for maintaining the security of your account
credentials and other authentication involved in obtaining access to
password-protected or secure areas. SFPL will not bear any liability in
respect of such unauthorized use of your account.
9. DATA RETENTION
“SFPL” shall preserve in
accordance with the Section 12 of the PLM Act, 2002 to fulfil the purposes for
which it was collected and as permitted by the applicable law to comply with our
legal and regulatory obligations, resolve disputes, conclude any activities
related to the cancellation of an account, investigate, or prevent fraud and
other inappropriate activity, to enforce our agreements, and for other business
reason.
10. LINK TO THIRD PARTY
WEBSITES
Our site includes links to other
websites whose privacy practices may differ from those of SFPL. The
inclusion of a link does not imply any endorsement by SFPL of the
third-party website, the website’s provider, or the information on the
third-party website. If the users submit personal information to any of those
websites, such information is governed by the privacy policies of such
third-party websites and SFPL disclaims all responsibility or liability with
respect to these policies or the websites. The users are encouraged to
carefully read the privacy policy of any website that they visit.
11. CHILDREN’S INFORMATION:
Another part of our priority is
to ensure protection for children while using the internet. We encourage
parents and guardians of children to observe and participate in monitoring
and/or guiding their online activities. SFPL will never knowingly
collect any Personal Identifiable Information from children below the age of
13. If you think that your child has divulged any such information on our
website, we strongly urge you to contact us immediately. We assure you of
prompt action in removing any such information available in our records.
12. CONSENT
By using our site, you hereby
provide consent that you agree and consent to the collection, transfer, use,
storage, disclosure, and sharing of your information as described and collected
by us in accordance with this Policy. If you do not agree with the Policy,
please do not use or access our site.
13. GENERAL
Any change due to legislative
amendment or enchantment of functionality or in the content of the site we may
make changes in the privacy policy and changes will be applicable only on a
prospective basis so we recommend you to review this page periodically to know
about the changes.
Please note that this privacy
policy does not create any contractual or other legal rights in or on behalf of
any party, nor is it intended to do so.
14. GRIEVANCE OFFICER
In accordance with the RBI
Regulations and Information Technology Act, 2000 and the Rules made thereunder,
the name and contact details of the Grievance Officer are provided below:
Name: Arun Madan
Designation: Director
Contact Number: 7428902560
Email Address: arunmadan@shivakarifinance.co.in
15. GRIEVANCE REDRESSAL
TIMEFRAME
The timeframe for addressing and
resolving a complaint shall differ on a case-to-case basis, and depend upon the
type and complexity of the grievance. The timelines for redressal of different
kinds of complaints under this Policy is as follows:
1. General cases (other than the
cases mentioned below). These include customer complaints pertaining to
business practices, lending decisions, credit management, recovery and complaints
relating to updating/altering credit information, etc.: 15 working days of receipt
of complaint.
2. Fraud cases, legal cases and
cases which require retrieval of old records and documents: 30 working days of
receipt of complaint.
3. Credit-related cases: 25
working days of receipt of complaint.
4. EMI Related issue Cases: 20
Working days from the date of receipt of complaint.
If any complaint needs additional
time to reach a resolution, the Company will inform the complainant of the
requirement of additional time and the expected timeline for the resolution of
the issue.
16. DISCLAIMER
All the information on our
website is published in good faith and for general information purposes only. SFPL
does not make any warranties about the completeness, reliability, and accuracy
of this information. Any action you take upon the information you find on this website
is strictly at your own risk. We will not be liable for any losses and/or
damages in connection with the use of our site.
From our site, you can visit
other sites by following hyperlinks to such external sites. While we strive to
provide only quality links to useful and ethical websites; we have no control
over the content and nature of these sites. These links to other websites do
not imply a recommendation for all the content found on these sites. Site
owners and content may change without notice and may occur before we have the
opportunity to remove a link that may have gone ‘bad’.
Please be also aware that when
you leave our website, other sites may have different privacy policies and
terms that are beyond our control. Please be sure to check the Privacy Policies
of these sites as well as their “Terms of Service” before engaging in
any business or uploading any information.
17. REVIEW OF THE POLICY
The Policy should be subjected to
an annual or earlier review by the management and modifications, if any
warranted, should be taken up for the approval of the Board. If there are any
amendments in the regulations, revision in the policy should be staged for
Board’s approval in the immediately ensuing Board Meeting, after the amendments
are notified by the regulation.